Transforming the Citizen Experience through Innovation

Unlock your full customer service potential, while test-driving our newest enhancements and capabilities at the 12th Annual FOIAXpress User Conference & Technology Summit

Join us for this one-day, exclusive event, complimentary for Government FOIAXpress customers, on October 25, 2017 at the Marriott Marquis in Washington, DC.

The FOIAXpress User Conference & Technology Summit intensive strategic guidance, tips and tricks, networking opportunities and much more, all focused on helping our customers get the most from their FOIAXpress software.  Featuring a combination of key industry speakers, insightful panel discussions, and interactive breakout sessions, the conference provides our customers with an opportunity to learn and connect with the FOI community. 

Thank you for your interest in the FOIAXpress User Conference & Technology Summit!

Online registration is now closed, but you can still register on-site the morning of the event.

Download our materials for the conference below:

Emerging FOIA Issues
By: Fred Sadler, Sadler Consulting

Why We File: Perspectives from a FOIA Requester
By: Nate Jones, National Security Archive

Steps to Reduce a FOIA Request Backlog
By: Dick Huff, FOIA Instructor & Fred Sadler, Sadler Consulting

Significant Recent FOIA Decisions
Significant Recent FOIA Decisions (Handout)
By: Dick Huff, FOIA Instructor

Best Practices and Lessons Learned in Mediation
By: Amy Bennett, OGIS

Local Lunch Venues (attendees are given a break for lunch on their own)
Alternative Parking Options

There’s nothing quite like being with fellow FOIAXpress users, peers and top FOI experts for a day-long event to:

✓ Get first word on the latest FOIAXpress product updates and enhancements aimed at creating better citizen collaboration, staying ahead of regulatory requirements and streamlining FOIA request processes.

✓ Explore the most recent issues, opportunities and challenges relating to present-day FOIA from the nation’s leading FOIA experts and government officials.

✓ Engage in interactive workshops on a host of carefully selected topics for experience-level specific guidance you can implement immediately.

✓ Network with peers from similar settings to discover their tips and best practice strategies for optimizing FOIAXpress to drive better performance.

Use this customizable justification letter to help make your case for attendance to your manager. Click to Download.

Celebrate excellence in FOIA with AINS!

Wayne R. Jewell was a respected AINS Vice President who truly cared for each and every member of his internal team and AINS customers. His work and attitude truly embodied the statement “the customer is always right,” and lives on through our team today and in this award.

In honor of the legacy of Wayne R. Jewell’s professional commitment to the AINS customer experience, the annual Wayne R. Jewell Award recognizes outstanding achievement in the field among those he so genuinely appreciated.

Could the next winner be you? Attend to find out!


7:30 - 8:15 AM Registration and Networking Breakfast

8:15 - 8:30 AM
Opening Remarks & Welcome
Join Moe Goswami, AINS CEO, as he kicks off the day with a warm welcome and inspiring remarks.

Moe Goswami

8:30 – 9:15 AM
Emerging FOIA Issues
Explore the most recent issues, opportunities and challenge relating to present-day FOIA from the nation's leading FOIA expert. Gain a clear understanding of the topics that impact you most, including the implementation of the new FOIA law, Capstone, 18F and other FOIA issues to ensure you're armed with the most up-to-date and reliable information available.

Fred Sadler
Sadler Consulting

9:15 – 10:15 AM
Why We File: Perspectives from a FOIA Requester
Get an exclusive, inside look into the "what" and the "why" the National Security Archive files FOIA requests, as well as valuable best practices from a Requester's perspective.

Nate Jones
Director of the Freedom of Information Act Project
National Security Archive
10:15 – 10:30 AM
10:30 – 11:15 AM
Steps to Reduce a FOIA Request Backlog
Learn from the best with expert suggestions on how to tackle one of your most difficult administrative tasks!

Fred Sadler
Sadler Consulting

Dick Huff
FOIA Instructor

11:15 –11:30 AM
FOIAXPress Product Update
Discover how AINS is poised to help you work practically and successfully as you learn the newest features and capabilities built upon competitive analysis, industry trends and best practices. Get a preview into the roadmap, showcasing planned capabilities as they relate to the direction in which this market is headed to ensure your product is always ahead of the curve.

Benjamin Tingo
Director of Product Management, Open Government

11:30 - 11:45 AM
Annual Wayne R. Jewel Award Ceremony
Honor your peers and help AINS recognize FOIA professionals who do outstanding work in their field.

Presented by: Moe Goswami

11:45 - 1:00 PM LUNCH
1:00 - 1:45 PM
Concurrent Breakout Sessions

FOIAXpress v10 Workshop Part I: What's New and Full Feature Review
In this three-part workshop, explore FOIAXpress and PAL v10.2 to the fullest with a high level walkthrough of the product, plus new enhancements. See the product in action with a detailed demonstration, including interaction with the presenter who will answer questions and provide guidance on functionality.

Part I will cover:
- Administration
- Searching/Dashboards
- Preferences/Help Options
- Public Access Link - What do requesters see?
Cindy Dillow
Director of Tech Services

Still Using FOIAXpress v9.2?
If your agency is still using FOIAXpress v9.2 and would like a demonstration with the opportunity to ask questions about basic functionality, this session is for you. We will process a request from receipt to deliver - perfect for new users!
Caroline Ige

Significant Recent FOIA Decisions
A look at significant FOIA court decisions from the past year.
Dick Huff
FOIA Instructor
1:45 - 2:30 PM
Concurrent Breakout Sessions

FOIAXpress v10.2 Workshop Part II: What's New and Full Feature Review
Part II will cover:
- Correspondence
- Request Processing
- Advanced Document Review
- Document Management
Cindy Dillow
Director of Tech Services

FOIAXpress ADR Workshop Part I
Whether you already use ADR or are interested in learning more, join us for part one of this two-part session where we will explore the capabilities of the application, practical considerations when working with large datasets, using build-in review tools and more. While not a hands-on session, it will contain all aspects of a regular ADR training session.
Denise Viola
Implementation Specialist

Best Practices and Lessons Learned in Mediation
OGIS mediates disputes involving a broad range of Federal agencies. Get a firsthand account of what agencies are doing to help resolve them faster and improve the process.
Amy Bennett
Management and Program Analyst
2:45 - 3:30 PM
Concurrent Breakout Sessions

FOIAXpress v10.2 Workshop Part III: What's new and Full Feature Review
Part III will cover:
- Request Processing Continued
- Barcode/Scanning Service
- Publishing Records to Reading Room
- Reports
Cindy Dillow
Director of Tech Services

FOIAXpress ADR Workshop Part II
Continue down the ADR path where we will explore how to make sense of mountain of data (creating defensible searches?) and getting responsive records to your request.
Denise Viola
Implementation Specialist

eCase Platform + FOIAXpress: Perfect together to Modernize your Digital Business  
Learn how you can inherit the power of AINS' platform long term to unify essential processes and speed innovation for your agency.
Ashwin Eapen
Product Manager, eCase
3:30 - 4:00 PM
Networking & "Ask the Expert" Session
4:00 PM Conference Adjourns

Who Should Attend?

      ✓   Chief FOIA Officers
      ✓   FOIA Officers
      ✓   FOIA Specialists
      ✓   Senior IT Leadership
      ✓   Anyone looking to maximize the value of their solution

*Agenda details are subject to change.



Nate Jones
Director of the FOIA Project | National Security Archive
Nate Jones is the Director of the Freedom of Information Act Project for the National Security Archive. He oversees the thousands of Freedom of Information Act and Mandatory Declassification Review requests and appeals that the Archive submits each year. A two-term member of the Federal FOIA Advisory Committee and board member of the American Society of Access Professionals, he acts as liaison between Archive analysts and agency FOIA offices, and serves as the Archive's FOIA counselor to the public.


Fred Sadler
FOIA Consultant | Sadler Consulting

Frederick Sadler recently retired, after serving 40 years with the Food and Drug Administration (FDA). As the Director of its Freedom of Information Act (FOIA) office, he was responsible for administration and implementation of FOIA and Privacy Act (PA) programs.

Denise Viola
Implementation Specialist | AINS

Denise Viola is an expert in FOIAXpress and is one of our primary trainers. She will be holding a FOIAXpress ADR Workshop at the FOIAXpress User Conference & Technology Summit.

 Dick Huff
FOIA Instructor

Richard L. Huff served as one of two co-directors of the U.S. Department of Justice’s Office of Information and Privacy from 1982 until his retirement in 2005. Since retiring Mr. Huff has made FOIA and Privacy Act training presentations for ASAP as well as multiple federal agencies.

Benjamin Tingo
Director of Product Management, Open Government | AINS

Benjamin Tingo is an attorney with over a decade of experience in litigation and dispute resolution. He is responsible for all things FOIA at AINS.

Cindy Dillow
Director of Tech Services | AINS

Cindy Dillow is a highly knowledgeable and experienced IT professional and FOIA process specialist with over 14 years of experience with AINS. She specializes in working with the AINS’ suite of products including FOIAXpress automation software.

Amy Bennett
Management and Program Analyst | OGIS

Amy Bennett is a management and program analyst at the Office of Government Information Services at the National Archives and Records Administration, the federal FOIA ombudsman’s office. Ms. Bennett joined the office in December 2014 after serving as the assistant director of OpenTheGovernment, a coalition working to increase government openness and accountability. 

*Speakers from the Federal Government in no way endorse a particular vendor or product.


Conference Location

Marriott Marquis Washington, D.C.

The 4-star Marriott Marquis Washington, DC is designed to reflect its surroundings and complement the adjacent Walter E. Washington Convention Center. Conveniently located near Penn Quarter, CityCenterDC, and the Verizon Center, our hotel makes it easy to explore the city’s best attractions.

Special Conference Room Rate: $299/night! through October 4, 2017

901 Massachusetts Avenue NW, Washington, DC 20001

Important Notice: There is a limited number of rooms for this event. For reservations, contact the hotel directly at 1-888-236-2427 and mention you are attending the FOIAXpress User Conference and Technology Summit to take advantage of discounted rates. To receive the discounted rate, reservations must be made by October 4, 2017, or until the room block is full. Thereafter, reservations will be taken on a space and availability.

Book your room online! Click Here
Reservations Phone Number: 1-888-236-2427
Book by October 4th to get our amazing special room rate!


Traveling Here:

✓ Coming from out of town?
We’re conveniently located near 3 DC-area airports: Ronald Reagan (DCA), Washington Dulles (IAD), and Baltimore/Washington International (BWI). This hotel does not provide shuttle service.

✓ Local?
Take a quick metro ride to Gallery Place/Chinatown (Red Line) or Mt. Vernon Square 7th St./Convention Ctr (Green & Yellow Lines) - Drive yourself and park in any of the 400 spaces available.