User Conference & Technology Summit

Wednesday, October 19, 2016  |  Marriott Marquis DC
Reasons to Attend

Gain product knowledge. Learn about the latest FOIAXpress product updates and enhancements aimed at streamlining operations and strengthening citizen engagement

Participate in relevant workshops. Attend interactive workshops on a host of carefully selected topics that will impact and improve your organization

Learn best practices. See first-hand how FOIAXpress users are getting the most out of the software and share your own lessons and experiences

Stay current on the latest FOIA topics. Hear the latest on new FOIA law requirements and learn about emerging issues that will shape your operations and drive future citizen engagement initiatives

Network with your peers. Share experiences and build relationships with industry peers, as well as the AINS’ FOIA team and key industry partners

Changing Landscape: Reshaping Citizen Engagement Through Technology

Join us for a gathering of AINS clients, partners and friends for the 11th Annual FOIAXpress User Conference & Technology Summit. This exclusive, one-day event takes place October 19, 2016 at the Marriott Marquis in Washington, DC. 

The FOIAXpress User Conference & Technology Summit offers strategic guidance, tips and tricks, networking opportunities and much more, all focused on helping our customers get the most from their FOIAXpress software.  Featuring a combination of key industry speakers, insightful panel discussions, and interactive breakout sessions, the conference provides our customers with an opportunity to learn, share and network with the best and brightest in FOIA and Privacy.

This educational event is complimentary for Government Employees.

View Conference Materials
For questions about the Conference, please contact AINS Marketing at


7:30 - 8:15 AM
Registration and Breakfast

8:15 - 8:30 AM
Opening Remarks & Welcome

8:30 - 9:30 AM
Emerging FOIA Issues and the Impact of the New FOIA Law
Fred Sadler
FOIA Expert

9:30 - 9:45 AM
Leading the Way: Reshaping Citizen Engagement Through AINS Technology
Pamela Ackley
FOIA Group Manager

9:45 - 10:00 AM

10:00 - 11:30 AM
Delivering User Value Through the Next Generation of FOIAXpress
Cindy Dillow
Director of Technology Support Services

11:30 - 11:45 AM
Annual Wayne R. Jewell Client Award Ceremony
Presented by:
Moe Goswami

11:45 - 1:00 PM
LUNCH (attendees are given a 1 hour break for lunch)

1:00 - 1:45 PM
Concurrent Breakout Sessions

Recent Significant FOIA Decisions
A look at significant FOIA cases from the past year
Presented by: Dick Huff, FOIA Instructor

The Office of Government Information Service, the FOIA Ombudsman Office
Who we are, and what we do
Presented by: Nikki Gramian, Deputy Director, OGIS

FOIAXpress Workshop: Using FOIAXpress v9.2 to Create Immediate 
Processing Efficiencies
Presented by: Denise Viola, Implementation Specialist, AINS

1:45 - 2:30 PM
Concurrent Breakout Sessions

Tolling & Fees: Ensuring Efficient Management & Tracking
Why and when we stop the clock
Presented by: Miriam Brown-Lam, Principal Agency FOIA Officer, NASA

Addressing FOIA’s Critical Challenges: Suppressing Surge & Resolving Backlog
The intensity in which government agencies receive FOIA requests continues to rise in the double digits. Simultaneously, the amount of time these agencies have to respond to these requests has decreased.  How do agencies solve these critical challenges? Join us as we discuss resolution of immediate FOIA issues including suppressing surge and resolving backlog in order to create a framework for future success.
Presented by: Dallas P. Hutchison, Copper River
                        Melissa Hartman, Hartman Consulting Group

FOIAXpress Workshop: Managing the Full Lifecycle of a Request Using FOIAXpress v10
Presented by: Denise Viola, Implementation Specialist, AINS

2:30 - 2:45 PM

2:45 - 3:30 PM
Concurrent Breakout Sessions

FOIA Resources for Program Policy
An overview of four resources for the FOIA Officer to assist in policy development and implementation
Presented by: Fred Sadler, FOIA Consultant, Sadler Consulting

Extending the Value of FOIAXpress
Enhance your FOIA process with supporting FOIAXpress features
Presented by: David Long, Sr. Account Executive, AINS

FOIAXpress Workshop: 5 (or More) Ways to Accelerate eDiscovery with FOIAXpress ADR
Presented by: Denise Viola, Implementation Specialist, AINS

3:30 - 4:00 PM      
Networking & "Ask the Expert" Session

Agenda details are subject to change* 
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We want you to return to your organization armed with new ideas, tools and energy after attending the FOIAXpress User Conference and Technology Summit.  That’s why this year’s speakers are widely recognized for their deep knowledge, extensive experience and limitless enthusiasm for FOIA.

Fred Sadler
FOIA Consultant,
Sadler Consulting
Frederick Sadler recently retired, after serving 40 years with the Food and Drug Administration (FDA), as the Director of that Agency’s Freedom of Information Act (FOIA) office, where he was responsible for administration and implementation of the Agency's FOIA and Privacy Act (PA) programs.
Miriam Brown-Lam*
Principal Agency FOIA Officer,
Miriam Brown-Lam has been the Principal Agency FOIA Officer for NASA since 2010. Miriam has extensive experience in executing change management in both program and project management. She provides strategic guidance and operational oversight of the agency program while promulgating legal and policy changes to NASA staff.

Nikki Gramian*
Deputy Director,
Nikki Gramian is Acting Director of the Office of Government Information Services (OGIS), the federal FOIA ombudsman’s office. Ms. Gramian joined OGIS as its Deputy Director after 7 years at the Department of Homeland Security’s Office of Inspector General, where she supervised a FOIA team that processed many sensitive, high-visibility requests. Ms. Gramian oversaw the administrative function of the FOIA process within the division, including playing a key role in preparing the Office for litigation. Ms. Gramian previously worked for the Department of Justice, Executive Office of United States Attorneys and for several private law firms.

Dick Huff
FOIA Instructor
Richard L. Huff served as one of two co-directors of the U.S. Department of Justice’s Office of Information and Privacy from 1982 until his retirement in 2005. Since retiring Mr. Huff has made FOIA and Privacy Act training presentations for ASAP as well as multiple federal agencies.

Dallas P. Hutchison
Business Development Manager,
Copper River
Mr. Hutchison holds over 10 years of federal government contracting experience specializing in Information Technology.  Mr. Hutchison began his career in the Audio Visual industry where he spent nine years building client relationships that supported long-term maintenance and operational support contracts for a small business located in Herndon, VA. He has transferred that same passion for client success into the Cyber Security/Information Technology industry by working with clients to achieve their long term missions through support contracts that offer network design, implementation, maintenance and administrative support. Mr. Hutchison’s outgoing personality naturally led him into business development but he maintains a strong passion for operations and personnel development. Mr. Hutchison graduated from the University of Tennessee, Knoxville with a degree in Communications.

Melissa Hartman
Hartman Consulting Group

Melissa Hartman retired from the federal government’s Senior Executive Service after serving as the Deputy Assistant Secretary for Privacy, Transparency and Records for the Department of the Treasury.  She was responsible for a variety of programs including Freedom of Information Act (FOIA), records management, information collection and governance, privacy and civil liberties, open government, and library services.  Dr. Hartman also devoted over twenty years of her career to various positions in the fields of printing and publications.  Dr. Hartman is the co-founder and managing partner for Hartman Consulting Group, LLC, where she continues to help organizations identify and implement new technologies and techniques to improve operations and processes.

Cindy Dillow
Director of Tech Services,
Cindy Dillow is a highly knowledgeable and experienced IT professional and FOIA process specialist with over 14 years of experience with AINS. She specializes in working with the AINS’ suite of products including FOIAXpress automation software and is responsible for the assisting with product development, customer deployments, and sales/support related activities. She is an active member in the FOIA community.

Denise Viola
Implementation Specialist,

Denise Viola is an expert in FOIAXpress and is one of our primary trainers. She will be holding a FOIAXpress v10 Workshop at the FOIAXpress User Conference & Technology Summit.

Speakers from the Federal Government in no way endorse a particular vendor or product.*

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Marriott Marquis DC
Liberty Ballroom
901 Massachusetts Ave NW
Washington, DC 20001

marriott map.png


Hotel Reservations

The AINS roomblock reservation is no longer available. Guests may still book a room at a government per diem rate by contacting the hotel of their choice. Some nearby hotels are listed below.

Eldon Luxury Suites
933 L St NW, Washington, DC 20001

Renaissance Hotel
999 Ninth St NW, Washington, DC 20001

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Interested in becoming a FOIAXpress User Conference & Technology Summit sponsor? 
Contact Dave Hagen at

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 © 2016 AINS, Inc. All rights reserved
Thank you for your interest in the FOIAXpress User Conference & Technology Summit!

Online registration is now closed, but you can still register on-site the morning of the event.

Emerging FOIA Issues and the Impact of the New FOIA Law
By: Fred Sadler, Sadler Consulting

Recent Significant FOIA Decisions
Recent Significant FOIA Decisions (handout)
By: Dick Huff, FOIA Instructor

The Office of Government Information Service, the FOIA Ombudsman Office 
By: Nikki Gramian, Deputy Director, OGIS

Tolling & Fees: Ensuring Efficient Management & Tracking
By: Miriam Brown-Lam, Principal Agency FOIA Officer, NASA

FOIA Resources for Program Policy
By: Fred Sadler, Sadler Consulting

Local Lunch Venues (attendees are given a break for lunch on their own)